Interactive Voice Response (IVR) Integration
This module enables the integration of the IP call center, with the Vekon Order module. The system automatically detects the calling customer and connects them to the employee in charge of the order of the customer. The module also provides access to the call records of the orders, so that in case of a problem the conversations can be monitored and the source of the issue detected
Vehicle Tracking Integration
With this module, firms can integrate their existing vehicle tracking systems to the Vekon batching software. Detailed information on the produced concrete loaded on the vehicle, production facility, customer and production site are automatically transferred to the vehicle tracking system, creating a smarter system.
Smart Dispatch Planning & Fleet Management Module
Accurate planning of vehicle and equipment is very important for efficiency, especially for companies with operations in various facilities. This module makes instantly updated plans using special algorithms and enables companies to use their fleets most effectively.